Customer Service

1.      How can I contact customer service?

You can reach our customer service team via email at info@echelonsports.com.au. We endeavour to respond to all enquiries promptly to assist you with your needs.

2.      What are your customer service hours?

Our customer service team is available Monday - Friday, from 8:30 AM to 5:00 PM AEST. Our support channels include phone (07 3457 9999) and email (info@echelonsports.com.au). We endeavour to respond to all enquiries within 24 hours.

3.      Do you offer live chat support?

Currently, we do not offer live chat support. However, you can contact us via email at info@echelonsports.com.au, and we will respond as quickly as possible.

4.      Can I visit a physical store or showroom?

Echelon Sports operates primarily as an online retailer and does not have a physical storefront or showroom. This approach allows us to offer a wide range of products at competitive prices. If you require assistance with any of our brands or products, please reach out to our customer service team for additional information.

5.      Do you have a loyalty program?

Currently, we do not have a formal loyalty program. We frequently offer promotions and discounts to our valued customers. For updates and information about our latest deals and offers, please subscribe to our newsletter or follow us on social media.