Returns and Warranty

1.      What is your return policy?

At Echelon Sports, we accept returns for refund within 7 days of you receiving the goods. All returns must be registered within 14 days of the invoice/dispatch date and shipped back within 21 days of that original invoice/dispatch date. Returned goods must be in their original condition, including all original packaging, and fit for resale. Please note that shipping and handling costs are non-refundable. To initiate a return, contact our customer service team at info@echelonsports.com.au to obtain a Return Authorisation Number (RA#). 

Please note- with regards to sale and clearance items; please choose carefully as refunds or exchanges are not allowed on items of incorrect sizing or for change of mind where the product is not faulty.

2.      Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges for returned items that meet our return policy criteria. All returned products need to be new and in resalable condition with tags and packaging included. If you are on a time deadline and need to exchange an item, please return the original product for a refund and place a new order for the correct item. This process ensures prompt and accurate order fulfillment. 

Please note- with regards to sale and clearance items; please choose carefully as refunds or exchanges are not allowed on items of incorrect sizing or for change of mind where the product is not faulty.

3.      How do I submit a warranty claim?

To submit a warranty claim, please contact our customer service team at info@echelonsports.com.au with your order details and a description of the issue. We will guide you through the warranty claim process, which involves providing proof of purchase, clear photo or video of the fault described, followed by returning the defective product for assessment. Warranty coverage is subject to the manufacturer’s terms and conditions.

4.      Who covers return shipping costs?

For returns due to change of mind or incorrect ordering, customers are responsible for the shipping costs. Where the return is due to a fault or incorrect item received, Echelon Sports will cover the return shipping cost. Please contact our customer service team to arrange the return and obtain a Return Authorisation Number (RA#).

5.      Can I return an item if I ordered the wrong size or type?

Yes, you could return an item if you ordered the wrong size or type, provided the product is in its original, new and unused condition with all original tags and packaging. Please register the return within 14 days of the invoice/dispatch date and ship it back within 21 days. Once we receive and inspect the returned item, we can issue a replacement. Please note that return shipping costs for such instances are the responsibility of the customer.

Please note- with regards to sale and clearance items; please choose carefully as refunds or exchanges are not allowed on items of incorrect sizing or for change of mind where the product is not faulty.