FAQs

How long does shipping take?

All orders are shipped via AusPost. Please allow 1-2 days for order processing. Once your order is collected by AusPost, you will receive tracking for you order.

Can I visit you to try on some clothing?

No. We are a wholesaler with a warehouse therefore we do not have a showroom with changerooms or capacity to manage visits.

What is your return policy?

All Castelli items on sale are considered FINAL SALE and are NOT eligible for returns due to change of mind or incorrect size. See our Returns Policy for more information.
If you are unsure, contact us and we can guide your decision.

Do you offer international shipping?

No, we only ship within Australia due to agreements we have with the brands we distribute.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal for secure and convenient payment and also AfterPay for flexible payment terms.