Returns Policy

Should you need to return a product to us, please contact our customer service team for a Return Authorisation Number (RA#).

All returns must be registered within 14 days of invoice/dispatch date and shipped back within 21 days of that original invoice/dispatch date.

Please contact us on info@echelonsports.com.au to register a return authorisation.

Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or markings on the product packaging. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchanges are available Sale Items unless they are deemed faulty by the manufacturer.

Sale / Clearance Items

Please choose carefully as refunds or exchanges are not allowed on items of incorrect sizing or for change of mind where the product is not faulty.

Resending Of Incorrectly Sized & Ordered Products

Incorrectly ordered products (e.g. incorrect garment size or incorrect part) must be returned to Echelon Sports in undamaged, unused condition at the purchaser's expense. The shipping cost of the replacement product will be applied to the original purchaser and will vary, depending on the size of the parcel and its destination, the cost between $9.99 and $15.99 excluding GST.